Jaybird Warranty & Returns

Refund and Warranty

All orders come with a 14-day money back guarantee. The refund will include the purchase price and original shipping and handling charges if applicable.

Jaybird branded products will be free of defects in materials and workmanship and will not fail because of perspiration for one (1) year from the date of purchase. Jaybird’s full warranty policy is available here.

Our warranty policy applies to all products purchased from jaybirdsport.com or any authorized Jaybird retailer.

Cancelling an Order

Orders for in-stock items are sent to our warehouse for shipping immediately after you place the order, therefore, in-stock items cannot be cancelled.

To request cancellation of a pre-ordered product, please contact us. Please note, you will not be charged for a pre-order until it ships.

Requesting a Refund

To obtain a refund you will need to contact us.

Your refund credit will appear on your account within 3 weeks of us receiving your returned product. 

Extended Holiday Return Policy

Shop with confidence during the holiday season! Each year we extended our normal 14-day return policy so that the holiday gifts you purchase from November 15 through December 23 can be returned for any reason until January 31 of the following year. Your refund will include the purchase price and original shipping and handling charges.

This policy only applies to products purchased from jaybirdsport.com.