My Jaybird Vista 2 Won’t Charge Or Turn On. What Should I Do?

As a reminder, a full charge can take up to 2 hours and the charge case LED will stop flashing and display as a solid white LED when fully charged. 

If you have confirmed your Jaybird Vista 2 are fully charged, please try the following.

After opening the charge case lid, wait for a couple of seconds before removing your earbuds from the case or putting them into pairing mode.

If that does not help, visible or non-visible dirt or dust might cause your Jaybird Vista 2 earbuds to not charge, turn on, or the charge case LEDs not working as described. 

To clean your Jaybird Vista 2 charge contacts, follow these steps:

Step 1

• Check that the earbuds are being inserted correctly in the charge case

  • Eargels should be installed correctly

  • The charging case lid should close properly

• Check the correct charge cable is being used

  • Use the Jaybird Vista 2 charge cable 

  • Alternatively, use a standard USB-C cable

Step 2

• Blow on the charge contact points in order to remove any loose debris on the earbuds and charge case

Step 3

If the issue persists below are some options to clean the charge contact points on the earbuds and charge case using common household items.

Things to be careful of when cleaning:

• Never use sharp or abrasive objects to clean the charge contact points on the buds or in the charge case.

• Only use small amounts of any cleaning liquid.

• Never expose earbuds or charge case to any fluid directly. Place the fluid on a cloth or swab and then clean.

• Make sure earbuds and charge case are completely dry before attempting to charge.

• Cotton swab

  • Use a warm, damp cotton swab (used for cleaning ears) to gently wipe the charge contact points on the earbud and charge case.

  • If needed, add a small amount of dish soap, to cut through any wax or grease.

  • Make sure earbuds and charge case are completely dry before attempting to charge.

• Thin clean cloth (e.g. glasses cleaning cloth)

  • Lay a thin, soft, and clean cloth over the charge contact points and then use a paper clip (or similar) to push the cloth into the charge contact points on the earbuds and clean them. Make sure any cloth is clean of dust and dirt.

  • Use a similar method for the charge contact points in the case.

• Isopropyl alcohol

  • Use an alcohol swab or apply a small amount of isopropyl alcohol to a cloth or cotton ball. 

  • Gently wipe the charge contact points on the earbud and charge case.

• Air duster - high pressure air in a can with a tube

  • Apply a couple quick blasts of air to the charge contact points on the earbud and charge case. The air will get colder over time with a longer blast so a couple quick blasts are recommended.

  • Hold the bud at least an inch away from the air source.

Step 4

If the issue remains, please contact us:

• Contact support